Welcome to arabica.hk website ("Website"). The Website is owned and operated by Arabica (" Arabica Hong Kong", “Arabica Hong Kong“). Please read these terms and conditions carefully before ordering any products from the Website. By accessing the Website and placing an order you unconditionally agreed to follow and be bound by these terms and conditions. We reserve the right, at any time, to modify, suspend or discontinue the Website and/or any content therein without notice to you.
Arabica Hong Kong is a business name of Lucky Ace International Limited (“Lucky Ace”, “the Company”, collectively with Arabica Hong Kong and Arabica Hong Kong, “We” or “us”), a company incorporated in Hong Kong (company no. 2428057), whose registered office is at 3/F, Hale Weal Industrial Building. 22-28 Tai Chung Road, Tsuen Wan, Hong Kong.
If you have any questions in relation to these terms and conditions, please contact customercare@arabica.hk before you place an order. If you do not accept these terms and conditions in full, please do not place any order.
While we make reasonable efforts to provide accurate and timely information about Arabica Hong Kong, you should not assume that the information provided is always up to date or that the Website contains all the relevant information available about Arabica Hong Kong.
Copyright and Trademark
Unless otherwise noted, all materials on the Website are protected as the copyrights, trade dress, trademarks and/or other intellectual properties owned by Arabica Hong Kong and/or us or by other parties that have licensed their material to Arabica Hong Kong and/or us.
All rights not expressly granted are reserved.
Links
Some links on this site will allow you to connect with sites that are not under our control. We are providing these links only as a convenience. The appearance of a link does not imply our endorsement, nor are we responsible for the contents of any linked site and the accuracy, content, information or materials contained therein. You access them at your own risk.
Privacy
For an explanation of our practices and policies related to the collection, use and storage of our online guests' information, please read our Privacy Policy.
Disclaimer
We do not guarantee that the functions contained in this site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or that defects will be corrected even if we are aware of them. To the fullest extent allowed by applicable law, we will not be liable for any direct, indirect or consequential loss arising from the use of the content contained in this site or from your access of other material on the Internet via web links from these sites, whether or not we are advised of the possibility of such damages, resulting from the use of, or the inability to make use of, the Website or the content, or. We are not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Website or any content on the Website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Website. We do not seek to limit liability in respect of fraudulent misrepresentation nor in respect of death or personal injury directly caused by their negligence.
Acceptance of Order
Once you have entered your personal and payment details and successfully submitted your order, you will receive an automatic reply email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.
Customers’ orders are only considered accepted when we have checked the order and sent out an email confirmation of the dispatched goods to the customer. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in the Hong Kong SAR and are written in English.
We reserve our right not to accept an order for any reason at its sole discretion. Such reasons may include, but are not limited to, one of the following:
1. The product you ordered is out of stock or has been withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
2. We have identified a pricing or product description error.
3. We are unable to obtain authorization for payment.
4. You do not meet the eligibility criteria to purchase as set out in these terms and conditions.
5. Our Customer Service team will contact you as soon as possible if a problem is found with your order.
Payment
We accept only payments made using a valid Visa/ Mastercard/American Express/Alipay account.
Our payment processes meet the stringent international security standards set down by the Payment Card Industry to create a safe and secure shopping experience. If you have registered an online account with us and have decided to save your account details with us, your details will be fully encrypted and securely stored on our systems, to be used solely to process transactions that you have initiated. In the absence of gross negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.
In-store Pickup Policy
1. Order will be delivered to selected Arabica Store after 3 working days
2. No delivery service on Saturdays, Sundays and public holidays.
3. Please show our staff your order email and no. when you pick up the order in store.
4. Please note that you need to pick up your order within 1 month after receiving the “Order Confirmation Email”. Otherwise the order will be cancelled automatically.
Returns & Refund Policy
The item(s) to be returned/exchanged must meet below conditions:
1. Unused and undamaged with the original packing and product tag retained
2. Perishable Goods such as coffee beans are not eligible for return
3. Return or exchange is accepted within 7 days for shop purchase items; 14 days for online purchase items).
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
We are not liable for any damage or loss of returned item(s) during shipment.
We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and credited to the original payment method within 7-14 working days. Processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.
To return your order, please read FAQ.
Coupon Code Terms & Conditions
“Coupon code” means a code that must be entered prior to checkout on online transactions in order to receive a discount or benefit.
Each coupon code is subject to (a) the specific terms and conditions stated on the coupon code offer and (b) these general coupon code terms and conditions. In the event of any inconsistency, the former prevails. The general coupon code terms and conditions are set out below
1. To apply a coupon code, you must enter it prior to checkout and shipping.
2. The coupon codes are not applicable to shipping fee.
3. No coupon code is redeemable or transferable for cash.
4. The coupon codes are only valid for qualifying purchases made on Arabica.hk.
5. The coupon codes must be redeemed within the validity period.
6. Cannot be used in conjunction with other offers and are not redeemable on sale items unless expressly stated otherwise.
7. Offers are subject to change without notice.
